Support

We’re a small studio and we read every message. Write to us and we’ll get back to you, usually within two business days.

Email support

hello@marlunastudio.com

Subscriptions and refunds

Manage or cancel your subscription
Request a refund from Apple

Common fixes

A child’s apps aren’t locking

Open OnePad Kids › Parent mode › Settings and check that Screen Time permission is on. In iPad Settings › Screen Time, make sure Screen Time is turned on.

Minutes keep counting after they stop playing

Time only counts while the profile’s apps are in use. A session that sits unused ends by itself after 15 minutes.

The lock screen has no button

Some games only run in landscape. Turn the iPad sideways, or open OnePad Kids from the Home Screen or Control Center.

I forgot the master PIN

Use Face ID or Touch ID if you turned it on. If not, email us from the address you’d like us to reply to and we’ll help.